Last Updated: 12th Dec, 2025

At AISocialAgents, our mission is to help entrepreneurs, creators, agencies, and businesses leverage AI to automate and scale their content marketing efforts. We are committed to providing excellent support and helping our customers succeed.

Refund Policy

14-Day Customer Success Guarantee

New subscriptions may be eligible for a refund request within fourteen (14) days of the original purchase date, subject to the terms below.

Our refund policy exists to address genuine technical or service-related issues that materially prevent customers from using the platform as intended and which cannot reasonably be resolved by our support team.

Resolution Before Refund

Before a refund request can be approved, customers agree to allow our Customer Success team a reasonable opportunity to investigate and resolve any issues.

This may include:

• Technical troubleshooting

• Account configuration assistance

• Onboarding guidance

• Training and educational support

• Feature clarification

• Best-practice recommendations

Where a problem can reasonably be resolved, AISocialAgents reserves the right to provide a solution instead of issuing a refund.

Situations Generally Not Eligible for Refunds

Refunds are generally not available for:

• Change of mind

• Lack of time to use the platform

• Failure to complete onboarding

• Failure to attend training or mentorship sessions

• Failure to implement recommended strategies

• Personal preference

• Dissatisfaction resulting from lack of content publishing or execution

• Business conditions or lack of results

• Purchasing by mistake

• Failure to cancel before the next billing cycle

• Requests made after the refund period has expired

• Features or limitations that were disclosed prior to purchase

• AI-generated outputs not matching subjective preferences

• Content performance or algorithm changes on social media platforms

Training Programs, Challenges, and Mentorship

Payments for workshops, challenges, mentorship programs, implementation services, and other hands-on training are generally non-refundable once access has been granted or materials have been delivered.

Because these programs involve the delivery of proprietary templates, strategies, educational materials, and support, they are considered substantially delivered upon access.

Abuse of Refund Policy

AISocialAgents reserves the right to deny refund requests in cases involving:

• Abuse of the refund policy

• Repeated purchase-and-refund behavior

• Fraudulent activity

• Chargeback abuse

• Unreasonable refusal to cooperate with support efforts

All refund decisions are made at the sole discretion of AISocialAgents.

Cancellation Policy

Customers may cancel their subscriptions at any time.

Cancellation prevents future renewals but does not automatically entitle customers to refunds for payments already processed.

Automatic Renewal

Subscriptions renew automatically according to the selected billing period unless cancelled before the renewal date.

Customers are responsible for managing their subscriptions and submitting cancellation requests before the next billing cycle.

Renewal Charges

Once a renewal payment has been successfully processed, it is considered earned and is generally non-refundable.

Refund requests made after a successful renewal or rebill will ordinarily not qualify for a refund.

Cancellation Effective Date

Cancellation becomes effective at the end of the current billing period. Customers will continue to have access to AISocialAgents until the expiration of their paid subscription term.

How to Cancel

Customers may cancel by:

• Using the account billing settings; or

• Contacting AISocialAgents Support.

To avoid unintended renewals, we recommend submitting cancellation requests at least three (3) business days before the next billing date.

Our Commitment

Our goal is not merely to provide software, but to help our customers successfully implement AI-powered content systems.

If you encounter any issues, we encourage you to contact our Customer Success team first. In most cases, problems can be resolved quickly, allowing you to continue benefiting from the AISocialAgents platform, templates, training, and support resources.